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Sage Support Consultant – Hampshire/Hybrid

£35,000-£45,000

A growing tech consultancy are seeking a dedicated Support Consultant to join their growing team. As a Sage consultant you will provide remote support to customers for a range of Sage Products. You’ll play a key role in supporting customers by resolving issues with Sage X3 ERP and Sage Intacct. This is an exciting opportunity to work with cutting-edge software while growing your skills in a supportive, hybrid working environment.

What you’ll be doing

· Accurately assess customer issues and business impact, assigning appropriate priority levels.

· Responding to and resolving Sage support queries via telephone, email and remote access

· Own each case fully, coordinating with colleagues, third parties, and customers to ensure timely outcomes.

· Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases

· Record details, accurate information, and track all support calls from initiation to resolution.

· Provide clear documentation of issues and their resolutions to support future problem-solving efforts.

· Identify and address recurring issues, collaborating with the team to implement lasting solutions.

Key Skills

· Strong expertise in software testing, troubleshooting, and quality assurance.

· ERP systems experience (Sage X3)

· Responding to and resolving Sage support queries via telephone, email and remote access

· Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases

· Responding to and resolving Sage support queries via telephone, email and remote access

· Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases

· Call Management and prioritisation to ensure service levels agreements are met