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Key Account Administrator
£28,000 - £30,000
Full-Time | Office-Based | Monday to Friday

Are you an experienced administrator with a passion for delivering top-notch customer service? Do you thrive in a fast-paced, team-focused environment? We're recruiting a Key Account Administrator to join a busy and professional head office team based in Ringwood.

This is a fantastic opportunity to play a key role in supporting high-profile clients, helping ensure the smooth coordination of services, and maintaining strong relationships across a growing portfolio of key accounts.

What you'll be doing:

Acting as the main point of contact for key clients - managing queries, call outs, and concerns with professionalism and urgency

Building strong relationships and understanding each client's individual needs

Coordinating with internal teams to ensure the delivery of high-quality, timely service

Updating client portals with accurate, up-to-date information

Monitoring account performance and identifying areas for service improvement

Producing service reports, gathering feedback, and supporting senior management

Answering inbound calls and emails with a confident and customer-focused approach

Providing quotes for additional services and logging client feedback

What we're looking for:

Proven experience in a key account or customer service role

Confident telephone manner and excellent communication skills

Strong attention to detail and high standards of administrative accuracy

Proficient in Microsoft Office and able to pick up systems quickly

Organised, proactive, and able to manage multiple priorities at once

Positive, personable, and passionate about delivering great service

A team player with a professional and mature approach

This role is perfect for someone who enjoys variety in their day, takes pride in their work, and is looking to grow within a company that values its people and its customers.

INDCP