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Customer Service Coordinator

£24,000- rises after probation period

Maidstone – parking on site

Full time- permanent

Are you a confident communicator with a genuine passion for delivering excellent customer service?

This could be the perfect opportunity for you.

Our client, a well-established and supportive business, is seeking a motivated Customer Service Coordinator to join their friendly team. This is a fantastic role offering strong progression opportunities, and a positive working environment — with no weekend work.

Key duties include:

Acting as the first point of contact for both B2B and B2C customers via phone and email

Processing and chasing customer orders

Investigating and resolving discrepancies and invoice queries

Updating internal systems and maintaining accurate customer records

Providing general administrative support to the Customer Service department

Composing professional and well-written email responses

Following internal processes to resolve customer queries effectively

Collaborating with your team to meet deadlines and service standards

Essential Requirements:

Previous customer service or office admin experience (not essential)

Good IT skills, including Microsoft Word, Excel, and Outlook

Excellent written and verbal communication skills

Strong attention to detail and accuracy

A positive, can-do attitude and eagerness to learn

Confidence working as part of a team in a busy office environment

Good organisational skills and the ability to prioritise tasks effectively

What’s in it for you?

A friendly, stable team environment

Full training and ongoing support

Career progression

Free on-site parking

No weekend working

This is a fantastic opportunity for someone looking to join a stable and friendly team offering great benefits and a long-term career, with no weekend working.

If you want to work for a company where talent and hard work is appreciated, then apply now for immediate consideration!

This role is being handled by Anna Sikora, Recruitment Consultant at Pearson Whiffin Recruitment