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IT Technical Support Engineer
Job Type: Full-time, Permanent
Location: Hybrid – remote working, client sites across Lancashire & Manchester, and office visits to Simonstone (Ribble Valley)

Howard James Recruitment is proud to be partnering with a growing IT services provider to recruit an IT Technical Sales Support Engineer. This is an exciting opportunity for a technically strong, customer-focused individual who enjoys a varied role combining IT support, project delivery and pre-sales activity.

The Role

This is a client-facing position where you will split your time between:

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Delivering high-quality technical support and project work for existing clients

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Supporting business development by attending meetings with prospective clients and providing technical expertise during the sales process

You will play a key part in helping win new business by understanding client challenges, demonstrating solutions, and explaining how IT services can meet their needs.

Key Responsibilities

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Deliver technical solutions across client and internal IT projects

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Provide remote support via phone, email and remote tools

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Attend client sites for installations, configurations and troubleshooting

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Specify, recommend and implement IT hardware and software solutions

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Manage and resolve service desk tickets in line with SLAs

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Support colleagues with technical escalations and knowledge sharing

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Create and maintain technical documentation and standard configurations

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Build and maintain strong client relationships

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Liaise with third-party suppliers and vendors

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Attend pre-sales meetings to assess requirements, demonstrate solutions and support proposals

Skills & Experience

Essential:

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Strong hands-on experience with the Microsoft stack:

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Windows 10/11

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Windows Server

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Microsoft 365

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Microsoft Azure

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Good working knowledge of networking (LAN/WAN, DHCP, firewalls)

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Experience in an MSP or similar IT support environment (minimum 1 year)

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Confident communicator able to explain technical concepts to non-technical users

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Experience working with helpdesk / PSA / RMM systems

Desirable:

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Client-facing or pre-sales technical experience

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Experience presenting or discussing solutions with customers

Personal Attributes

Highly organised with excellent time management

Strong problem-solving and analytical skills

Professional, reliable and client-focused

Comfortable juggling multiple priorities

Confident, approachable and personable

Additional Information

Hours: 37.5 hours per week, Monday–Friday (8.30am–5.00pm)

Hybrid working with regular client site visits

Occasional paid overtime / out-of-hours work for projects

Full UK driving licence and own vehicle required (business mileage reimbursed)

Benefits

20 days holiday plus bank holidays

Company pension

Employee discounts

On-site parking

Referral programme

Work-from-home flexibility

Ongoing training and development opportunities