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We are pleased to be working with a friendly and established company based in Romsey which is looking for Temporary Customer Service Advisors. This assignment will be until the end of July dependant on work volumes plus permanent roles may be available at a later date.

As a Temporary Customer Service Advisor, you will respond to contact made from existing customers, regarding queries relating to a service or purchased product, via phone, email, webchat, or post.

Duties for the Temporary Customer Service Advisor:
• Deal with all incoming and follow up contact with customers who have an enquiry or service request, either by phone, email, webchat or post
• Handle and resolving customer complaints
• Chase customer orders, refunds, providing product information and all other customer service related help
• Consistently provide a strong level of customer service at all times, being knowledgeable and taking ownership to manage enquiries from investigation to resolution
• Increase customer satisfaction and loyalty by dealing with requests effectively and efficiently
• Supporting other departments in line with business requirements

Competencies of the Temporary Customer Service Advisor:
• Have a previous customer service background in office, retail or hospitality environments
• Experience in complaint handling to ensure customer satisfaction
• Excellent telephone manner and strong communication skills
• Good IT skills including use of e-mail and Microsoft products
• Work as part of a team, support colleagues and promote a positive team spirit
• A-C Grade in English GCSE

As a Temporary Customer Service Advisor you will work 40 hours per week from Monday to Friday