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Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for Personal Customer Advisor for a company based in York , YO26.

The position is a permanent contract.

Role Overview:

As part of the Contact Centre Team, the Personal Customer Advisor is responsible for speaking to nurse professionals, GP surgeries and patients that require appliances or medication.

Qualifications:

Essential:

· Educated to GSCE level

Desirable:

· Vocational qualifications in a relevant field

Experience and Skills:

Essential:

* Attention to detail

* Excellent Microsoft Office skills

* Proactive and self-sufficient

* High level of discretion with the ability to handle sensitive information confidentiality

Desirable:

* Previous experience working in a contact centre environment

* Experience working with patient records and information

Duties and Responsibilities:

* Triage inbound telephone calls to the contact centre, handling basic queries

* Direct callers to the correct team or service, take messages where appropriate

* Raise advisor call backs

* Communicate professionally with surgeries via phone and/or email to chase the receipt of patient prescriptions, actioning call backs when scheduled

* Register new patient referrals on our internal database

* Build knowledge of the patient database system, being able to confidently, update key patient information and locate historical data and previous actions to support objection handling

* Identify correct product code and quantity of prescription outstanding

* Redeem paper and electronic prescriptions

* Branch Staff: check and scan parcels before delivery

* Promote, share and live the Bullen vision, objectives and values.

* Any other duties which contribute to the success of the role and the business.

Hours of work:

* 9am – 5pm

Pay rate:

* £23,809k

Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.

If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business.gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job

Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

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