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IT Field Engineer

Location: Hereford (Office Based + Client Visits)

Salary: Up to £35,000 + Electric Company Vehicle & Excellent Benefits

I’m recruiting on behalf of a growing and well-respected IT services provider based in Hereford, who are looking for a confident and capable IT Field Engineer to join their expanding technical team.

This is a fantastic opportunity for someone who enjoys being out on the road, working face-to-face with clients, and solving a wide variety of technical issues in real-time. You’ll spend around 90% of your time on client sites across the region, with the rest of your week in the office supporting remote work or project planning.

Why this role stands out:

If you’re an IT professional who thrives in a hands-on, client-facing environment, this role gives you the chance to work with a broad range of technologies across a wide range of industries—from schools to commercial businesses and everything in between.

With access to brand new electric company vehicles, a supportive team environment, and ongoing training, it’s a great next step for someone looking to grow their career and take on more technical and personal responsibility.

What you’ll be doing:

Providing high-quality, on-site IT support to a diverse client base

Installing, configuring, and maintaining desktops, laptops, printers, servers, and networking hardware

Supporting and maintaining Microsoft 365 and other cloud-based environments

Troubleshooting LAN/WAN, router, switch, and firewall issues

Performing regular maintenance, patching, and infrastructure upgrades

Keeping accurate technical documentation of client systems and site visits

Offering remote support when needed, especially during quieter periods

Building strong client relationships through excellent communication and service delivery

What you’ll need:

Proven experience in an IT Field Engineer or 2nd Line/Desktop Support role

Strong knowledge of:

Windows 10/11, Windows Server (2016–2022)

Active Directory, DNS, DHCP, Group Policy

Microsoft 365 admin centre, Exchange Online, Intune

Networking fundamentals (TCP/IP, VLANs, switches, routers, firewalls)

Confident in hardware troubleshooting across devices and peripherals

Excellent customer service and time management skills

Full UK driving licence and willingness to travel daily to client sites

Nice to have (but not essential):

Certifications such as CompTIA, Microsoft, or VMware

Experience with virtualisation (Hyper-V or VMware)

Familiarity with backup tools (e.g., Veeam, Barracuda)

Previous use of RMM tools (ConnectWise, ITBoost)

Knowledge of Microsoft Azure and Azure AD

What’s in it for you:

Salary up top £35,000

Fully electric company vehicles for all client travel

Company pension scheme

Ongoing training and professional development

Friendly, down-to-earth team culture

Opportunities for career progression as the company continues to grow

Who this role is perfect for:

You’re already working in a 2nd line or field role and want more variety and ownership

You’re comfortable dealing directly with customers and enjoy building relationships

You’re organised, proactive, and confident solving issues independently

You’re looking to develop your technical skills and grow with a supportive company

Please note: This is a full-time, Monday–Friday, site-based role in Hereford, with regular travel to customer locations using the provided electric company vehicle