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Our client is recruiting for a competent and efficient Administrator to join their small Customer Support Team who will play a crucial role in ensuring that our customers receive exceptional support. You will be the first point of contact for our customers and Field Sales Team, for all enquiries and the processing of orders. The role requires strong communication skills, attention to detail and the ability to problem solve.

Responsibilities to include;

Processing customer’s orders via email and phone, with speed and accuracy.

Provide the customer with support on their products, offering solutions when needed and enhancing the customer experience.

Resolve customer enquiries efficiently.

Coordinating with the relevant people/departments, creating strong working relationships.

Manage and maintain customer accounts, ensuring all records are up to date.

Handling complex customer complaints, ensuring a resolution is provided and communicated effectively to the customer.

Contacting customers to request outstanding payments and purchase orders to ensure there are no delays with order fulfilment.

To ensure KPIs (Key Performance Indicators) are met and you are working to achieve the overall team performance targets.

Skills

· Strong communication skills both verbal and written.

· Excellent attention to detail.

· Ability to work well in a team.

· Multitasking skills and good organisational abilities.

· Computer literate, able to use CRM (Customer Relationship Management) tools and Microsoft packages such as outlook.

· Able to learn and develop knowledge on our products and services.

If you are interested in the role and have the right skills and experience please apply with your CV, if you are shortlisted for the role Clover Recrutiment will be in touch