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IT Support Team Lead

? UK wide| ? £30,000 - £40,000 Basic (DOE) | ? Monday to Friday, Full-Time

Are you an experienced IT professional with a passion for leadership and service excellence? We're seeking a dynamic and hands-on IT Support Team Lead to oversee and guide our 1st and 2nd line support team UK Wide. This is a fantastic opportunity to step into a leadership role where you'll drive performance, mentor team members, and ensure the smooth delivery of IT services across the business.

Key Responsibilities

Lead, mentor, and support a team of IT support engineers, ensuring high-quality service delivery.
Act as an escalation point for complex technical issues and provide hands-on support when needed.
Monitor and manage the team's performance against SLAs and KPIs.
Coordinate workloads, prioritise incidents, and ensure timely resolution of support tickets.
Oversee onboarding/offboarding processes, device provisioning, and user access management.
Collaborate with senior IT leadership on continuous improvement initiatives and project delivery.
Maintain and improve documentation, knowledge bases, and internal processes.
Foster a positive, customer-focused culture within the support team.

Requirements

Proven experience in a 1st/2nd line IT support role, with at least 1-2 years in a leadership or senior support position.
Strong technical knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking.
Familiarity with ticketing systems, remote support tools, and IT asset management.
Excellent communication and interpersonal skills-able to engage with stakeholders at all levels.
Strong organisational and time management abilities.
A proactive, solutions-focused mindset with a passion for mentoring and team development.

Desirable (Not Essential)

Experience with Microsoft Intune, Azure AD, or ITIL frameworks.
Relevant certifications (e.g., CompTIA, Microsoft, ITIL).

What's in It for You?

Competitive salary of £30,000 - £40,000, depending on experience.
Monday to Friday schedule - work-life balance guaranteed.
Opportunity to shape and grow a high-performing IT support team.
Supportive environment with ongoing training and development.
Be part of a forward-thinking company that values innovation and collaboration