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Job Description:

Title - Business Support Admin

Hours - 35 hours per week

Pay rate - £12.60 per hour

Contract - 6 Months

Location - L3 9SJ, Liverpool (likely to be on site 5 days a week)

Purpose of Role

To provide support to the DLM Technical Unit areas by delivering an efficient service, ensuring all required task and activities are undertaken in a timely manner.

Key Accountabilities

Adhere to all Business Support processes and procedures to ensure Business Delivery & Financial Performance:

Including:

Accurately sort and screen all incoming new claims distributed to the relevant team / handler within service level agreements.
Reassign new and existing claims on all case management system as required.
Use all communication mediums to progress and update claims as required, including but not limited to telephony / text message / on-line portals
Set up new exposures within Claim Centre and all other case management systems as required.
Review post to categorise and assign as appropriate.
Identify and flag any immediate activity that is causing any detrimental risk or cost to the business.
Maintain an even handler work balance across the department.
To contribute to continuous improvement for your team and department.
Use initiative to track work performance and volumes as required.
Consider alternative ways of working and make recommendations / suggestions as appropriate.
Run reports and analyse data
Any other reasonable request as the role develops and evolves.

Values - Leading the way in which we operate:

Do the Right Thing/Aim Higher/Work Together/Take Ownership/Say it like it is/Bring all of yourself to work.
Live the Company values in everything you do.
Seek to identify any control risks, weaknesses and events that may arise in the role.
Develop self, ensuring professional knowledge is up to date, identify learning and development opportunities that will enhance capability