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Job Title: Loan Administrator

Location: Hertfordshire Hybrid 2-3 days office based

Salary: Confirmed on application

Hours: Monday to Friday 9 am to 5 pm

Benefits:

Benefits
A Competitive salary + Discretionary Bonus Scheme
Generous holiday allowance
Pension employer contribution of 10%
Benefits Hub; large selection of employee discounts, rewards and perks across a number of brands, restaurants, holidays and "away"
Employee Assistance Programme
Cycle2work Scheme
Income Protection Insurance
Critical Illness Insurance
Death in Service Insurance
Private medical health insurance
Digital GP 24/7
Dental Cover
Health Assessments
A day off for your birthday
Generous maternity and paternity benefits
Paid Carers leave
Charity Day About our Client:

Our client is a challenger bank on a mission to become the best in their category. Only launching less than 10 years ago, they have been recognised for their trusted products and innovation, winning 28 awards and counting.

With a focus on Equality, Diversity, and Inclusion, they've increased women in senior positions from 1 in 5 to 1 in 3. Following probation, our client offers varied training opportunities for you to grow and develop your skill set. Hard work does not go unnoticed as our client has a discretionary bonus scheme.

They throw events including a summer party, Christmas celebrations, and activities like sporting events and quiz nights for team bonding.

About the Role:

In this role, you'll support customers with loan-related enquiries, handle complaints with professionalism and care, and ensure every interaction is smooth and efficient. You'll also log issues, reconcile payments, and maintain accurate records. Flexibility is key, as you'll take on a variety of tasks to support the wider team and the Bank's growth. If you have a keen eye for detail and a team-first mindset, we'd love to hear from you.

Responsibilities:

Deliver exceptional customer service through clear, effective communication
Handle and resolve customer enquiries, complaints, and concerns professionally
Service and administer lending accounts, including updating customer records and producing statements
Provide timely and accurate redemption figures
Reconcile payments received on customer accounts with accuracy
Support the production of daily to quarterly regulatory and internal reports
Maintain accurate customer data across relevant systems
Identify and support vulnerable customers with empathy and in line with process
Ensure GDPR compliance through thorough identity verification
Log all actions and decisions accurately and in a timely manner
Coordinate effectively with internal teams, ensuring smooth handoffs and clear instructions
Uphold the Bank's core values: Integrity, Certainty, Tirelessness, and Simplicity
Contribute to a "Best in Class" customer experience while minimising dissatisfaction
Carry out ad hoc tasks as needed to support the wider team and business goalsExperience required:

Proven experience in Financial Services, particularly within customer servicing or operations is preferred
Strong knowledge of Treating Customers Fairly (TCF) principles
Excellent verbal and written communication skills
Strong interpersonal skills and a collaborative, team-first mindset
Ability to prioritise workload, multi-task, and work independently under pressure
Highly organised and detail-oriented with the ability to meet tight deadlinesTrusting Stellar Select:

At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.

Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.

Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes:

Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.
Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.
1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.
Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.
Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations.
Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.
Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.
Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests.
Referral Programs: Spread the word and be rewarded.For more information regarding the role of Loan Administrator please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC