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JOB SUMMARY
This role works in close collaboration with the People & Culture Director to deliver an outstanding Payroll & HR operations service to the business. The People Operations Manager owns the employee lifecycle processes, partnering with line managers, suppliers, and key stakeholders to deliver a progressive and meaningful People strategy through operational excellence. The role combines hands-on execution of core processes with strategic oversight of continuous improvement initiatives that enhance efficiency, compliance, and employee experience. Success in this role will depend on a proactive approach to process improvement, data accuracy, and stakeholder collaboration across all levels of the organisation.
QUALIFICATIONS & EXPERIENCE
* Proven experience in a People Operations or HR Operations leadership role, ideally within a fast-paced, multi-site or operational environment.
* Demonstrable experience in HR data and reporting, turning insights into action.
* Relevant experience managing employee lifecycle processes.
* Strong working knowledge of HR systems, payroll, benefits, and employment law compliance.
* Proven experience in payroll processing and governance
* Demonstrated ability to improve processes and systems.
* Strong analytical, problem-solving, and communication skills.
* Experience managing and developing others.
* CIPD Level 5 or 7
KEY RESPONSIBILITIES
* Lead the People Operations function, ensuring efficient and reliable delivery of core HR processes across the employee lifecycle.
* Oversee and own our payroll and pensions processes in an effective and compliant manner.
* Manage all required immigration matters, including responding to inquiries from incoming employees, managing required work permits or visa applications, ensuring compliance with all applicable immigration compliance in all jurisdictions.
* Support with first-line employee relations matters, and focus on proactive reduction of cases through partnership/training of line managers.
* Oversee HR systems (HRIS), payroll, and benefits, ensuring integration, compliance, and continuous improvement in line with business needs and ROI.
* Partner with the wider People & Culture team to streamline processes, improve employee experience, and drive automation and self-service.
* Ensure accuracy and compliance in payroll, pensions, GDPR, right-to-work, and employment law requirements.
* Generate and analyse HR data to provide insights, trends, and recommendations that inform strategic workforce decisions.
* Motivate, support and manage our People Coordinator.
* Support policy development and compliance, ensuring all documentation remains current, practical, and aligned to business culture.
BEHAVIOURAL COMPETENCIES:
* Highly organised, analytical, and passionate about accuracy and detail.
* Commercially aware, with a pragmatic, solution-focused mindset.
* Excellent stakeholder management and relationship-building skills.
* Emotionally intelligent, adaptable, and collaborative under pressure.
* Curious and proactive, with a continuous improvement mindset.
LOCATION AND TRAVEL
* Role is based in London at Trinity Buoy Wharf