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Job Title: Parts Advisor
Location: Toyota, Croydon
Salary: £29,000 basic + bonus (OTE £37,000)
Hours: Monday to Friday: 08:00 – 18:00 or 07:00 – 17:00 (rota basis) Overtime available and paid additionally

Job Type: Full-time, Permanent

Overview:

We are looking for an enthusiastic and experienced Parts Advisor to join the busy aftersales team at our Toyota Croydon dealership. This is an exciting opportunity to join one of the UK’s most respected Toyota retailers, working within a well-established team in a professional, customer-focused environment.

With strong earning potential, manufacturer-backed training, and a supportive management team, this is the ideal role for someone looking to grow their career in automotive parts operations.

Key Responsibilities:

Assist trade, retail, and internal workshop customers with accurate parts identification and supply

Handle inbound and outbound calls, emails, and counter enquiries promptly and professionally

Advise customers on parts availability, pricing, and order timescales

Process parts orders and maintain stock records using in-house dealer management systems

Receive, check, and store incoming stock deliveries

Pick and pack orders accurately for collection or delivery

What We’re Looking For:

Previous experience working in a car dealership or motor parts company

Good working knowledge of automotive parts and vehicle systems

Strong communication and customer service skills

Good IT literacy, ideally with experience using Dealer Management Systems (e.g. Kerridge/CDK)

A proactive, team-focused attitude with attention to detail

Ability to work under pressure in a fast-paced environment

A full UK driving licence is preferred but not essential

Why Join Us?

We value and invest in our employees, offering a comprehensive benefits package that rewards your contribution and supports your career development and wellbeing.

Salary & Career Progression:

Paid overtime

Structured development and manufacturer training (Toyota/Lexus Academy)

Career progression opportunities across aftersales and dealership operations

Car & Lifestyle Benefits:

Staff Car Scheme – Drive a new Toyota or Lexus every 6–9 months with no deposit and low monthly payments

Vehicle Purchase & Servicing Discounts for you and immediate family

Perkbox Membership – Access to high street and online discounts, wellness perks, and free rewards

Health & Wellbeing:

Virtual GP Access – 24/7 medical consultations, second opinions, and mental health support for you and your family

Permanent Health Insurance – Income protection in case of long-term illness or incapacity

Life Assurance – Financial peace of mind for your loved ones

Free Eye Test Vouchers – Redeemable at Specsavers

Work-Life Balance & Recognition:

6 Weeks Annual Leave, increasing with service (plus one week carry-over option)

Long Service Awards – Including cash bonuses up to £1,500 and extra annual leave

Celebration Gifts – Vouchers for birthdays, weddings, and new baby arrivals

Financial & Future Planning:

Aviva Pension Scheme – Company contributions and access to Aviva discounts

Retirement Planning Tools – Online pension portal to support your long-term goals

Employee Assistance Programme (EAP) – 24/7 confidential support for personal, health, legal, and financial issues

About Us:

Toyota Croydon is part of Jemca Car Group, one of the UK’s leading Toyota and Lexus dealership networks. With over 500 employees across 11 locations, we’re committed to delivering outstanding customer service and supporting our people with the tools, training, and environment to succeed.

We’re proud to offer a culture of excellence, inclusion, and opportunity — whether you’re experienced in the motor trade or looking to take your career to the next level