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Customer Service Administrator

North Telford

Temporary to Permanent

£12.21 per hour

Monday-Friday, 9am – 5pm

This is a fantastic opportunity to join a well- established, highly successful company based just North of Telford on a temporary to permanent basis. This position is based in the transport department working as part of a small friendly team and reports directly to the Company Director. The main purpose of the role is to ensure customer satisfaction while meeting company expectations and supporting the day-to-day running of the logistics operation.

Responsibilities and duties will include, but not limited to:

* Process new job details onto the Transport Management System

* Deal with customer queries and requests via phone calls and emails.

* Communicate any delivery delays to customers

* Communicate with drivers, warehouse staff, other pallet network depots and customers to report and resolve delivery or collection issues.

* Ensure the Transport Management System is up to date and accurate.

* Uploading of proof of deliveries from all our departments.

* Maintaining relationships with customers and colleagues

Skills and Experience

* Excellent communication and interpersonal skills

* Able to work on own initiative and as part of a team

* Able to work under pressure

* Flexible approach to working

* Excellent time keeping and attendance

The application process:

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us

Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.

Reference: MP26703