Login to Apply

Service & Repairs Sales Administrator

Location: Ferndown
Type: 12-Month Fixed-Term Contract
Hours: Full-time, Monday-Friday
Salary: £28,000 - £30,000 per annum

We're recruiting for a proactive and organised Service & Repairs Sales Administrator to join a busy and supportive team in Ferndown. This is an excellent opportunity for someone with strong administrative and communication skills who enjoys variety and thrives in a fast-paced environment.

About the Role

You'll play a key role in supporting the service and repairs department by managing customer communication, processing quotations, and coordinating with engineers and other departments. This position is ideal for someone who enjoys working across multiple tasks and takes pride in delivering excellent service.

Responsibilities:

Answer incoming customer calls and respond to enquiries

Prepare and follow up on service, repair, and supply-only quotations

Maintain accurate records and correspondence on the internal system

Provide technical and administrative support to engineers

Collaborate with internal teams to ensure smooth job handovers

Raise purchase orders and manage part/stocks ordering

Track deliveries and update job status accordingly

Deliver excellent customer service at all times

Maintain awareness of job costs and pricing margins

Requirements:

Strong IT skills, including Microsoft Office

Excellent communication and interpersonal skills

High attention to detail and accuracy

Ability to multitask and work well under pressure

Good problem-solving skills

Strong organisational and time management skills

Desirable:

Experience within a service or repair-based admin role

Familiarity with quotations, purchasing, or stock control

Understanding of technical terminology or coordination with engineers

INDCP