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My client, a leading investor-operator in the BTR sector, is seeking a Resident Host—a warm, service-focused professional who thrives on building genuine connections.

In this role, you’ll be the go-to presence residents rely on daily: offering support, resolving issues, and creating a sense of ease and belonging that turns a building into a vibrant home.

With a mission to create spaces that foster community, collaboration, and wellbeing, this company is committed to delivering more than just homes. Their vision blends standout service and thoughtful design with a strong sense of place and purpose.

As a Resident Host, you'll look after 120+ beautifully designed BTR units where understated luxury meets the creative energy of East London. You’ll manage resident enquiries, handle parcels, conduct viewings, and deliver a exceptional customer experience that reflects the brand’s values and community ethos.

Your Responsibilities:

* Greet residents, guests, and delivery partners with a friendly, professional demeanour.

* Manage resident equerries and maintenance requests.

* Assist with leasing activities by registering leads and conducting viewings.

* Plan and promote regular resident events to foster community engagement.

* Monitor communal spaces for health, safety, and presentation standards.

Your Requirements:

* Experience in BTR, PBSA, co‑living, hospitality, or customer service roles.

* Strong organisational and communication skills, with genuine passion for people and community.

* Energetic, proactive, and adaptable - confident in handling a wide range of resident needs.

* Comfortable conducting property viewings and engaging potential residents with professionalism and enthusiasm