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At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide.

We are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace and are one of the top 3 companies in our industry and globally leading in smart and secure access solutions.

In the UK, we offer and training opportunities, as well career progression and support over 330 employees in the field as well as within our various different office locations.

Do you have a confident manner, excellent attention to detail and comfortable with the use of MRP, ERP, CRM’s or other commercial IT based systems?

 Our Door Spares brand, which is part of the dormakaba UK group, is looking for an additional Trade Counter Specialist to join us at our Wathamstow branch in East London

A job that matters: Your Tasks 

Our Trade Counter Specialists deal with internal and external customer enquiries with regards to parts and components used in the installation, maintenance and repairs of automatic and manual doors from a variety of manufacturers. The role involves advising customers on parts and systems, processing sales orders, either via email or over the phone, picking orders from the warehouse and dispatching them to customers throughout the Southeast and beyond.

Attention to detail and accuracy is key to making sure our customers are kept happy. You will be dealing with orders that come from a variety of 3rd party businesses or even our own external sales team, as well as dealing with customer credit enquiries, stock queries and various other elements relating to door hardware products.

We need someone who can keep up to date with the industry’s latest innovations and products, so we are looking for a customer service / logistics professional with technical aptitude, natural curiosity, and the ability to work with online sales, stock and order processing systems. If you have any exposure to SAP that would be even better!

Lastly, we need someone who is happy to take ownership and deliver the best internal sales support to each and every customer, so we become the supplier of choice to every client, whoever they are and whatever they need. 

Hours of work, 7.30am-4.30pm Mon–Thurs, 7.30am-3.00pm Friday

An experience that matters: Your Skills 

Experience in a fast-paced, customer service environment with excellent attention to detail and the ability to enter data with a high degree of accuracy
Have strong communication and organisation skills, with the ability to develop good relationships with internal and external stakeholders 
Knowledge of SAP or other online sales order processing systems (Sage, MRP, ERP or possibly CRM Software etc) is especially beneficial
Have a desire to learn about the technical elements of product range so you can offer “best in class” support to our customers  

A workplace that matters: Our offering

At dormakaba we care for our employees and so as well as an attractive salary offering, we also provide the following benefits:

25 Days Annual Leave + Bank Holidays
Holiday Purchase Scheme (buy up to 3 additional days across 12 months)
3pm finish on Fridays
Enhanced, Salary Sacrifice Pension Scheme (You pay 3% of your salary, we pay 6%)
Life Assurance
Healthcare Support, including an Employee Support and Assistance Programme
Health & Wellbeing App inc. Digital GP Service
Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees
Access to LinkedIn Learning
Employee Discounts scheme  

Interested?

Follow the link to apply online (Role listed as Trade Counter Sales Assistant). We look forward to hearing from you