Login to Apply

Senior Support Worker - Homelessness Services

Oxford
£28,428 per year
37.5 hours per week | Permanent

Shift Pattern (4-Week Rota)

Week 1: Monday - Friday, 8:00am - 4:00pm
Week 2: Monday - Friday, 12:00pm - 8:00pm
Week 3: Monday - Wednesday 9:00am - 5:00pm | Saturday & Sunday 8:00am - 8:00pm
Week 4: Wednesday - Friday 9:00am - 5:00pmAbout the Role

A respected homelessness support provider across Oxfordshire is seeking a Senior Support Worker to join their dedicated team supporting individuals experiencing homelessness and complex health needs.

This role forms part of a specialist Step-Up and Step-Down accommodation service, supporting individuals leaving hospital under the Discharge to Assess model, as well as people who may otherwise be at risk of hospital admission and require short-term accommodation and support.

Working within a small, dynamic, and supportive team, you will play a key role in delivering high-quality, person-centred support, managing complex cases, and helping individuals move towards stability and independent living.

This is a highly rewarding opportunity for someone passionate about making a real difference to people experiencing homelessness.

Key Responsibilities

Support the delivery of a safe and supportive accommodation service
Assess and manage risk for individuals accessing the service
Deliver case management for clients with complex needs
Work collaboratively with health services, housing providers, and community organisations
Develop and implement holistic support and move-on plans
Support residents in identifying suitable move-on options within six weeks
Maintain Housing Benefit claims and housing management tasks
Manage challenging situations while ensuring the safety of residents and staff
Maintain accurate records and update internal systems
Report safeguarding concerns promptly in line with procedures
Build positive relationships with residents, professionals, and local services
Work as part of a rota including evenings, weekends, and bank holidaysWhat We Are Looking For

Essential

Understanding of the challenges faced by people experiencing homelessness
Experience working in a frontline, face-to-face support role
Experience supporting individuals with complex needs, including:
Mental health
Physical health needs
Substance misuse
Knowledge of trauma-informed approaches
Strong communication and relationship-building skills
Ability to manage challenging situations
Good IT skills including Microsoft Office
Strong organisational and case management skillsDesirable

Experience in supported housing, hostels, or homelessness services
Understanding of move-on pathways and housing optionsPersonal Qualities

We are looking for someone who is:

Compassionate and empathetic
Passionate about supporting vulnerable people
Resilient and able to manage emotionally demanding situations
A proactive team player
Organised and able to prioritise tasks effectivelySafeguarding & Equality

The organisation is fully committed to safeguarding vulnerable adults, children, and young people, and expects all staff to share this commitment.

They are also committed to equal opportunities, welcoming applications from all backgrounds and communities.

If you are passionate about supporting people experiencing homelessness and want to make a real impact, we would love to hear from you.

#STRJP