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Operations Team Lead

Are you an experienced team leader with a passion for delivering exceptional service in fast-paced environments?

Are you keen to work for a fantastic employer, with an exceptional wider package and in a collaborative environment?

We’re recruiting for an Operations Team Lead to oversee a specialist team delivering flexible accommodation solutions to our clients. This is a hands-on leadership role combining operational delivery with team development and performance management.

The Role

You’ll lead a team of accommodation specialists, ensuring high service standards are maintained while driving performance, engagement and continuous improvement.

Key Responsibilities
Lead and develop a team responsible for booking and managing accommodation solutions
Work closely with Account Managers to review client feedback and implement service improvements
Conduct 1:1s, coaching sessions and performance reviews
Manage team KPIs and support performance management processes
Remain adaptable in a dynamic, reactive environment
Collaborate cross-functionally to enhance operational efficiency About You
Proven experience in team leadership within operations, housing, insurance, hospitality or service-based environments
Strong people management and coaching skills
Resilient and adaptable, with the ability to thrive under pressure
Commercially aware with a strong customer focus
Organised, proactive and solutions-driven What’s on Offer
A supportive, people-focused culture
Clear performance expectations and development pathways
Regular salary reviews
Opportunities for progression within a growing organisation
27 days annual leave
Private Healthcare 
EAP access
Salary sacrifice scheme
Day off for your birthday If you’re driven, resilient and ready to lead from the front, we’d love to hear from you!

Contact us via email at (url removed)