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JRRL are delighted to be working with a progressive and supportive company offering a fantastic opportunity for a Temporary to Permanent Customer Service Administrator to join their team in Sevenoaks. You will be working within a team to deliver a high level of customer service within a Helpdesk environment with administration duties.

This is a full-time office-based position working Monday to Friday on a shift rota – 7.30am – 3.30pm, 8am – 4pm or 9am – 5pm with 1 hour lunch (unpaid)

Due to the role being temporary to permanent you must be available to start within a week.

Duties for the Customer Service Administrator:

Schedule planned maintenance for in house and subcontracted labour.
Update planned maintenance jobs with status updates.
Maintain client compliance systems.
Develop working relationship with Operations Team and clients to deliver best in class service.
Working to a range of performance KPI’s.
Oversee the logging and close down of reactive calls.
Administration duties.
Person Specification for the Customer Service Administrator:

Good literacy and numeracy skills.
IT literate – MS Office, Laptop, Tablet.
Excellent customer service skills ideally within a helpdesk/contact centre environment.
Ability to work to deadlines and targets.
Ability to work sometimes under pressure.
Company Benefits:

20 days holidays, rising yearly to 25 days
Free parking onsite
Pension enrolment scheme
Private healthcare options available following probation period
Social events with colleagues, friends, and family
This Administrator role is a full-time temporary to permanent role offering career progression, a supportive team environment. The permenant salary is £25,000 with an increase to £25,550 after probation and full training will be given.  This is a company that like to train and progress their staff