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Customer Service Advisor - 26k - 28k + Bonus!

3 DAYS IN THE OFFICE AND 2 DAYS FROM HOME, ONCE UP TO SPEED WITH SYSTEMS.

* Investigate and analyse customer concerns, providing accurate and timely responses.

* Collaborate with internal teams to address root causes and implement corrective actions.

Communication:

* Maintain open lines of communication with customers, keeping them informed throughout the escalation resolution process.

* Provide clear and concise updates to both internal stakeholders and customers regarding the status of escalations.

Documentation and Reporting:

* Document all customer interactions and escalations, maintaining accurate records.

* Generate regular reports on customer escalations, identifying trends and proposing proactive solutions.

Customer Satisfaction:

* Monitor customer satisfaction levels and implement strategies to enhance overall customer experience.

* Proactively seek feedback from customers to identify opportunities for improvement.

Qualifications and Skills:

* Strong communication skills, both written and verbal.

* Excellent problem-solving abilities with a keen attention to detail.

* Ability to work collaboratively in a team environment.

* Proficient in using relevant software applications for documentation and reporting