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M4 Recruitment are seeking a proactive and detail-oriented Customer Support Administrator to join our client's close-knit Customer Support Team. As the first point of contact for our customers and Field Sales Team, you’ll play a vital role in delivering exceptional service, processing orders, and resolving enquiries with efficiency and care.

This role is ideal for someone who enjoys working in a fast-paced environment, has excellent communication skills, and thrives on providing high-quality support that enhances the customer experience.

Working Hours

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Monday to Friday: (8.45am – 5.00pm)

Key Responsibilities

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Accurately process customer orders received by phone and email, ensuring prompt turnaround.

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Provide product support and offer practical solutions to customer queries.

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Efficiently manage and resolve a wide range of customer enquiries.

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Collaborate with internal departments to ensure seamless order fulfilment and strong interdepartmental relationships.

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Maintain and update customer account information, ensuring accuracy and completeness.

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Handle complex customer complaints, working towards quick, effective resolutions and clear communication.

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Follow up with customers for outstanding payments or purchase orders to avoid fulfilment delays.

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Work towards individual and team KPIs, supporting the achievement of overall performance targets.

Skills & Experience Required

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Strong verbal and written communication skills.

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Excellent attention to detail and high accuracy in data entry.

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Ability to work well within a team and collaborate across departments.

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Organised and able to manage multiple tasks efficiently.

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Confident in using Microsoft Office (especially Outlook) and CRM systems.

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Willingness to learn about our products and services to better support customers.

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Strong problem-solving skills and a customer-first mindset.

If you're passionate about delivering excellent customer service and enjoy working in a supportive team environment, we'd love to hear from you.

M4 Recruitment are an employment business and operates as an equal opportunities employer. Permission to place an advertisement for the above-mentioned position has been obtained by the client