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Direct Sales Agent - Retention Team
Location: Sheffield
Hours: Monday to Friday, 9am-5pm (No weekends)
Employment Type: Full-time, Permanent
Salary: £24,000-£25,000 base + uncapped commission (OTE £30,000-£40,000)

An established and growing automotive services provider is expanding its Retention Sales Team and is now looking for experienced Telesales professionals to join their Sheffield office.

This role is ideal for motivated, confident communicators who enjoy building rapport and closing sales - without cold calling. All leads are warm, consisting of current or lapsed customers who have shown prior interest in the company's extended warranty and vehicle protection products.

The Role:

As part of the Retention Team, you will:

Reconnect with existing or previous customers to renew their vehicle warranty

Follow up on warm leads identified through CRM and data systems

Handle inbound sales enquiries from interested customers

Confidently explain the benefits, features, and terms of protection plans

Work to performance targets while maintaining full compliance standards

Keep customer records up to date with accurate, clear information

Take part in ongoing sales training to sharpen your product knowledge and techniques

Who We're Looking For:

Proven background in telesales or telephone-based customer engagement

Automotive industry experience is advantageous but not essential

A persuasive yet professional approach to selling

Excellent listening, questioning, and objection-handling skills

Positive, resilient, and highly motivated to succeed

Comfortable working towards daily and monthly sales targets

Strong attention to detail and multitasking ability

What You'll Get in Return:

Competitive basic salary of £24,000-£25,000

Uncapped commission structure

Realistic on-target earnings of £30,000-£40,000

Monday-Friday only - no weekend work

Company pension scheme

Sick pay entitlement

Free on-site parking

Cycle-to-work scheme
Full training and continued professional development

Additional Info:

All applicants must meet regulatory and company compliance standards. Pre-employment screening may include a basic DBS check and bankruptcy/credit checks, in line with industry requirements.

If you would like to know more about this position, then please forward your CV to (url removed). If you would like to discuss this position, please call and ask to speak to Holly.
Please note Alecto Recruitment are acting as an employment business in relation to this vacancyINDAV