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Field Service Engineer

Cymraeg Group is evolving. Building on over 40 years of success in vending, coffee, and workplace refreshment solutions, we’re growing our team of passionate engineers who take pride in great service and customer care.

From vending and catering services to fully managed coffee shops under our Boullies brand, and partnerships with Douwe Egberts Professional and Micromarkets, Cymraeg Group offers opportunities few vending companies can match.

The Role

We’re looking for an experienced Vending / Field Service Engineer to join our service team, supporting clients across South Wales and the West Country.

You’ll be responsible for keeping our customers’ vending and coffee systems running smoothly - diagnosing, repairing, and optimising a wide variety of machines. This is a field-based role offering variety, independence, and the chance to work with leading brands and equipment.

Key Responsibilities

Diagnose and repair faults on a range of vending and coffee systems, including: Electrical and water flow issues / Refrigeration (basic component repair; specialist work outsourced) / Espresso and ingredient performance issues
Install, commission, and optimise coffee equipment for the best drink quality
Support site moves, installations, and equipment upgrades
Complete all service paperwork accurately and on time
Identify and order correct parts following company SOPs
Provide operator and customer training when required
Deliver exceptional customer service and take ownership of each job
Escalate recurring issues promptly within company procedures

About You

You’ll be an experienced field engineer with hands-on exposure to vending and coffee equipment.

You’re self-motivated, customer-focused, and take pride in doing the job right first time.

Requirements:

Proven experience as a vending or coffee service engineer
Manufacturer training (preferred)
Strong electrical/mechanical aptitude
Full UK driving licence
Positive, can-do attitude and ability to work independently

If you don’t have experience as a vending or coffee service engineer, we would consider candidates with electrical experience who are interested in the position.

What We Offer

£30,000 - £38,000 per annum with overtime opportunities
41.5-hour week
28 days’ holiday (including bank holidays), rising by 1 day per year for the first 5 years
Company van, uniform, and tools provided
Ongoing manufacturer and in-house training
Be part of a friendly, growing team that values initiative and service excellence