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ob Title: Service Advisor

Location: Prestige dealership – Gatwick

Salary: £30,000 - £31,200 basic (OTE £41,200)

Hours: Monday to Friday – no weekends

We’re seeking a motivated and customer focused individual to join our clients Service Team at their showroom in Gatwick, helping them deliver an exceptional experience to every customer.

As a Service Advisor, you will play a crucial role in ensuring the seamless coordination between the customer and our workshop whilst their vehicle is booked in for service. You will act as a liaison between customers and technicians to facilitate a smooth process while upholding high-quality standards and customer satisfaction.

Service Advisor responsibilities will be as follows:

* Take bookings for service work via website contact, telephone or face-to-face at Service Reception, obtaining all information required and communicating this effectively to the workshop

* Schedule service work to fulfil customer requirements and maximise workshop utilisation

* To ensure the effective use of courtesy vehicles to maximise customer service

* Upsell additional services or products that may benefit the customer’s vehicle performance or longevity.

* Handle payments accurately and efficiently, maintaining a balanced account drawer.

* To inform customers in instances where additional work is required or problems arise and gain their authority to proceed

* To ensure the full completion of service documentation and maintain accurate customer data

Skills required for Service Advisor:

* Strong customer service skills with a focus on building rapport and trust with clients.

* Proficient in cash handling procedures, ensuring accuracy in transactions.

* Basic mechanical knowledge to effectively communicate technical information to customers.

* Experience in upselling services or products is highly desirable.

* Excellent communication skills, both verbal and written, with an ability to explain complex information clearly.

* Strong organisational skills with attention to detail, capable of managing multiple tasks simultaneously.

* Ability to work collaboratively within a team environment while also being self-motivated.

Benefits:

* Monday – Friday working hours for our Aftersales teams!

* 24 days’ annual leave (increasing to 29 with service) + your birthday off!

* Pension Scheme & Life Assurance

* Cycle2Work programme

* Holiday Buy & Sell Scheme

* Tech & Travel Purchase Scheme

* Enhanced Parental Leave

Please know that once you have applied for the Service Advisor job, more in-depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!

Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY – alternatively, contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail