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Customer Service / Lead Generation Advisor
? Office-based | Olney
? Monday – Friday, 9:00 AM – 5:00 PM
? 45-minute lunch break + 2 x 10-minute breaks
? £12.21 per hour - £22,000 per annum

Job Objective
To provide outstanding customer service by handling inbound enquiries and conducting outbound lead generation calls to prospective clients (warm leads).

Key Responsibilities

Deliver excellent customer service on all calls
Make outbound calls to support lead generation efforts
Meet phone performance KPIs, including daily targets and call handling times
Ensure customers are treated fairly and receive consistent service
Build and maintain positive relationships with internal and external contacts
Escalate issues, errors, or backlogs to the line manager promptly
Support the line manager in achieving overall team goals Knowledge & Skills Required

Minimum 1 year of experience in a call centre or customer service role (essential)
Strong organisational and prioritisation skills
Excellent attention to detail
Collaborative team player