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Customer Account Manager

Location: Bristol, Birmingham & Remote

Salary: Competitive base + Uncapped Bonus

Job Type: Full-Time

About Us:

Vehicle Direct Redress Ltd is the powerhouse behind two fast-growing UK consumer claims brands – Claim Your Taxand Claim Your Car. With over 5 years of success in the claims management industry, we are now on a mission to become the number one claims company in the UK.

We operate across both FCA-regulated and unregulated sectors, with a strong focus on PAYE tax rebates and mis-sold car finance compensation. Our foundation is built on trust, performance, and results – and now, we’re expanding our team with ambitious, energetic individuals who want to build a long-term career in a fast-paced, rewarding environment.

The Role

We are looking for driven and personable Customer Account Managers to join our growing team. You’ll be responsible for building and managing your own base of customers, guiding them through the claims process, and helping them recover money that is rightfully theirs.

This is a perfect opportunity for individuals who are entrepreneurial, self-starting, and motivated by performance-based bonuses. Whether you’re based in Bristol, Birmingham, or working remotely, you’ll be supported by a high-performing team with a proven track record in claims.

Key Responsibilities

Build and manage your own pipeline of clients in PAYE tax rebates or mis-sold car finance claims

- Contact and engage leads using a mixture of phone, email, and digital communications

- Guide customers through the claims process from start to finish with confidence and care

- Educate clients about their rights and potential compensation

- Maintain detailed records of case progress and client engagement

- Meet individual and team performance targets

- Operate in line with FCA regulatory standards where applicable

What We’re Looking For

- A confident communicator with a friendly, professional phone manner

- Self-motivated, entrepreneurial, and target-driven

- Strong organisational skills and attention to detail

- Previous experience in customer service, sales, or claims (ideal but not essential)

- A resilient mindset with the gumption to succeed and grow your customer base

- A desire to be part of a business with real purpose and momentum

What You’ll Get

- Competitive base salary + uncapped commission and bonuses

- Comprehensive training and support from a team with 5+ years in claims success

- Career development and internal promotion opportunities

- Flexible working options (Bristol, Birmingham, or fully remote)

- A fun, ambitious, and collaborative culture focused on growth, impact, and rewards

Apply Now

If you want to be part of a business that’s reshaping the claims industry – and you’re ready to earn, grow, and thrive – then we want to hear from you.

Join Vehicle Direct Redress Ltd and help us build the most trusted, results-driven claims business in the UK