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Global Technical Support (Linux)

Why apply:

·      Global leader in networking technology, with instantly recognisable client base.

·      People centric culture, providing support, development and training. They want people to succeed and progress their career.

·      Forward thinking and technically diverse, this is a broad technical environment where you will expand your technical knowledge.

·      Hybrid working, this is a fully remote role, but there is the ability to work from their Belfast office to meet the broader NI team.

Role:

Working as part of the Global Support team, providing advanced post-sales support for the Unified Assurance and Analytics and Linus/Networking product suite.

You will be key technical contact for customers, resolving complex issues, developing automation solutions, and collaborating with Engineering and Product teams to drive continuous improvement.

Responsibilities:

·      Diagnose and resolve production and non-production issues in collaboration with internal teams.

·      Develop Unix/Shell scripts to automate monitoring, data collection, and alarm generation.

·      Perform root cause analysis (RCA) and document resolutions and learnings.

·      Share customer feedback with PLM and R&D to inform future product enhancements.

The Must Haves:

·      Education: Bachelor’s (or Master’s) degree in Computer Science, Engineering, or a related field.

·      Experience: 3+ years in software technical support, telecom or network management domains advantageous.

Technical Expertise:

·      Must have strong Linux and scripting (Shell) skills. Proficiency with Kubernetes, Docker, and microservices deployment.

·      Strong analytical, debugging, and communication skills with a customer-first approach.

·      Ability to work independently and collaborate across a globally distributed team.

Nice to Have:

·      Experience in cloud environments (AWS, Azure, GCP, OpenShift).

·      Exposure to fault and performance analytics, GenAI, or Agentic AI.

·      XML and SQL knowledge.

·      Prior experience with telecom vendors or network management systems