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We are actively building diverse teams and welcome applications from everyone
Role: Customer Success Executive
Located: Northampton
Package: Competitive salary, bonus and additional company benefits
(Ricoh operate a vibrant working policy giving you flexible hybrid working options)
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Find out more about Ricoh Today
What you will be doing
Provides back office administrative support for sales in conjunction with other key departments.
* Responsible for completing administrative tasks that support the internal sales teams in all aspects of the back-office sales cycle.
* Collaborating with key departments such as order processing, credit control and supply chain to ensure streamlined processes throughout the customer journey and allow the sales teams to remain focused on customer engagement and order intake.
* Using a continuous improvement mindset, identifying and escalating potential process improvements for further consideration.
* Working in collaborative way, utilising cross-functional communication to ensure smooth operations and excellent customer service is provided.
* Working within the defined roles and responsibilities as outlined by the Account Support Team Leader to deliver against KPIs and ensure sales receive agreed service levels.
You will ideally have
* Previous administration and customer service experience.
* Excellent communication skills at all levels.
* Good level of IT literacy.
* Good numeracy skills including working with databases.
* Strong attention to detail.
* Good time management and organisational skills.
* Ability to work under pressure.
* Self-motivated with ability to work on own initiative.
* Working knowledge of Oracle or similar tracking software is an advantage.
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
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