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Customer Services Executive – Writtle, Essex
Salary: £25,000 – £27,000 per annum
Hours: Monday to Friday, 8:30am – 5:30pm
Job Type: Full-Time | Office Based - must drive due to location
Join a Fast-Growing Industrial Storage Solution Company!
We’re working with a dynamic and expanding business based in Writtle, near Chelmsford, to find a confident and capable Customer Services Executive to join their friendly team.
This is a fantastic opportunity for someone who thrives in a busy environment and takes pride in delivering first-class service. If you're great with people, articulate over the phone, and confident managing customer queries with professionalism and patience – we want to hear from you!
What You’ll Be Doing:
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Delivering excellent customer support via phone, email, and live chat
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Advising customers on a wide range of home and commercial storage solutions
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Processing phone orders and managing enquiries
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Handling delivery issues and resolving complaints with care
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Supporting the team with general admin tasks
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Building strong product knowledge to support customers effectively
What We’re Looking For:
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Previous experience in a customer service role (essential)
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Excellent verbal and written communication skills
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Strong organisational skills and attention to detail
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A positive, can-do attitude with the ability to stay calm under pressure
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Computer literate and confident working as part of a team
Location: Ideally based within a 10-15 mile radius of Writtle, Essex.
Perks & Benefits:
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Bonus scheme
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Casual dress code
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Employee discounts
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Free on-site parking
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Friendly, close-knit team
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Full product and systems training provided
Ready for a new challenge? Apply now and take the next step in your customer service career