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My well established Manufacturing client based in Dudley are looking for a Service Controller to join their team on a full time and permanent basis.

Duties: -

* Be first point of contact for customers, receiving and communicating information as required, ensuring high level of customer satisfaction.

* Manage and monitor performance of Engineers to ensure jobs are being progressed and ensure all objectives are being met.

* Provide 1st line support on decision making including service response and commercial issues raised by engineers and customers.

* To monitor and progress all breakdown jobs and routine service requirements of each customer’s fleet.

* Progressing all jobs through to closure/invoice.

* Communicate with Engineers and Sub-contractors, monitoring their attendance and progress with jobs.

* To be responsible for entering all required fleet management, and job relevant information onto system.

* Entering job requirements onto system and schedule Engineers on planner board.

* Update system to ensure progress of jobs relating to service jobs including time sheets, parts information and purchase orders.

* Assist as required processing the administration of spare parts requirements.

* Requesting Purchase Order references where required.

* Completing and invoicing of jobs.

Key Skills:-

* Essential you have worked within service coordination / scheduling previously.

* Ability to manage workload under pressure ensuring service department is supported.

* Energetic and motivated team player.

* Good IT skills - Excel, Word, Power point, Protean skills (Training will be available).

* Excellent communication skills and ability to multitask