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Company Description

My client are based in Staffordshire, specialises in supplying industrial cladding materials and bespoke fabricated flashings. They deliver fast, nationwide service to contractors, fabricators, and roofing specialists across the UK. Recognised for their exceptional service and expertise, they consistently meet the highest industry standards. Our commitment lies in supporting professionals with quality materials and efficient delivery systems.

Role Description

This is a full-time, on-site role for a Customer Service & Logistics Coordinator in The Coordinator will manage day-to-day customer interactions, handle logistics tasks, and ensure seamless inventory and supply chain processes.

Key Responsibilities

• Providing excellent customer service via phone and email, supporting customers with product enquiries, lead times and pricing.

• Preparing and issuing quotations accurately and efficiently, ensuring margin targets are maintained.

• Processing sales orders and coordinating with the fabrication team to schedule production.

• Organising logistics for collections and nationwide deliveries, ensuring customers receive materials on time.

• Tracking and managing stock levels to avoid shortages or delays.

• Liaising with suppliers to order materials where required.

• Maintaining accurate records and order information using Sage.

• Using Excel for data entry, pricing checks and reporting.

About You

• Experience in the cladding, roofing, fabrication or building materials sector is advantagous but not essential

• Strong communication skills with a customer-first approach.

• Confident in coordinating orders and logistics in a fast-paced environment.

• Organised, reliable and able to prioritise multiple tasks.

• Good working knowledge of Excel (formulas/data entry) and experience with systems such as Sage, Xero, QuickBooks or SAP.

• Able to build strong relationships with customers, suppliers and internal teams.

• A proactive attitude with a willingness to take ownership and follow processes through to completion.

What We Offer

• 23 days annual leave

• Company Pension Scheme (5% employer contribution)

• Flexible start and finish times

• Free breakfast on Friday mornings

• Supportive workplace with genuine opportunities to grow as the business expands